What do you think about

Disaster Insurance?

Natural disasters are stressful for even the best of us. So is filing an insurance claim after one. Does the insurance company claim procedures and/or representative add to that stress? This is the subject of this survey. The results will form the basis of a Doctoral dissertation, and may be used to change the way insurance claims are handled and claim representatives are trained. Please take a few minutes to give me the benefit of your experiences.

Rate your overall satisfaction with your claim representative.

Rate your overall satisfaction with the settlement process.

Which of the following personal characteristics do you consider important for a claim representative to possess? Rank in order of importance to you, with number five (5) being the most important.

Ability to communicate with you.

Technical knowledge of coverage.

Ability to empathize with your situation.

Technical knowledge of construction and repair techniques.

Willingness to spend time explaining the claim handling process.

Rank the following in order of importance to you, number five (5) being the most important.

Determining the extent of damages to your property.

Determining how much the insurance company will pay you for your damages.

Explaining the claim adjustment process.

Acknowledging that you have experienced a traumatic event and need help.

Receiving payment from the insurance company for your damages.

My insurance company was:
Allstate
Farm Bureau
Nationwide
State Farm
Other insurance company:

Other comments about disaster insurance:

Thank you for participating.

URL: http://www.thesurvey.com/surv/distins.shtml