Disaster Insurance?

Bill Hicks WillyChuck@aol.com says:

Natural disasters are stressful for even the best of us. So is filing an insurance claim after one. Does the insurance company claim procedures and/or representative add to that stress? This is the subject of this survey. The results will form the basis of a Doctoral dissertation, and may be used to change the way insurance claims are handled and claim representatives are trained. Please take a few minutes to give me the benefit of your experiences.

Rate your overall satisfaction with your claim representative.
Very SatisfiedSomewhat SatisfiedNeutralDissatisfiedVery Dissatisfied

Rate your overall satisfaction with the settlement process.
Very SatisfiedSomewhat SatisfiedNeutralDissatisfiedVery Dissatisfied

Which of the following personal characteristics do you consider important for a claim representative to possess? Rank in order of importance to you, with number five (5) being the most important.

Ability to communicate with you.
54321

Technical knowledge of coverage.
54321

Ability to empathize with your situation.
54321

Technical knowledge of construction and repair techniques.
54321

Willingness to spend time explaining the claim handling process.
54321

Rank the following in order of importance to you, number five (5) being the most important.

Determining the extent of damages to your property.
54321

Determining how much the insurance company will pay you for your damages.
54321

Explaining the claim adjustment process.
54321

Acknowledging that you have experienced a traumatic event and need help.
54321

Receiving payment from the insurance company for your damages.
54321

My insurance company was:
 Allstate
 Farm Bureau
 Nationwide
 State Farm
Other insurance company: 

Other comments about disaster insurance:

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